Privacy Policy

1 Introduction

This Privacy Policy (hereinafter "Policy") sets out the data practices of pa786 (hereinafter "pa786", "we", "us", or "our") in relation to personal information collected from users (hereinafter "Player", "you", or "your") of the pa786 website located at pa786.org and all associated services, features, and content (collectively, the "Platform").

pa786 is Pakistan's premier online casino and sports betting platform, serving players across Karachi, Lahore, Faisalabad, Islamabad, and beyond. We take the privacy of our Pakistani players seriously. This Policy has been prepared to help you understand what personal data we collect, the legal basis on which we process it, how long we retain it, who we share it with, and what rights you have in relation to your own data.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and pa786. Where terms defined in the Terms & Conditions are used in this Policy, they carry the same meaning.

2 Data Controller

For the purposes of applicable data protection legislation, pa786 acts as the data controller in respect of the personal data it collects and processes through the Platform. As data controller, pa786 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, requests to exercise your rights, and formal privacy complaints should be directed to the pa786 data team at [email protected]. We aim to acknowledge all privacy-related correspondence within 72 hours and to provide a substantive response within 30 days.

3 Personal Data We Collect

pa786 collects and processes the following categories of personal data in connection with the operation of the Platform:

3.1 Identity Data

Full legal name, date of birth, gender, and copies of government-issued identity documents (such as a CNIC or passport) submitted during the Know Your Customer (KYC) verification process required under our international gaming licence.

3.2 Contact Data

Email address, mobile phone number, and residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad) and postal code. This information is used to manage your pa786 account and to send you service communications.

3.3 Account & Authentication Data

Your pa786 username, encrypted password, security question responses, two-factor authentication records, and account activity logs including login timestamps and device identifiers.

3.4 Financial Data

Payment method details associated with your pa786 account, including mobile wallet identifiers for JazzCash and EasyPaisa, bank account references for HBL, UBL, and Meezan Bank transactions, transaction amounts in PKR, deposit and withdrawal histories, and any payment method verification documentation submitted to pa786.

3.5 Gaming & Betting Data

Records of all gaming activity conducted on the pa786 Platform, including game sessions, bet amounts and outcomes, casino game history, cricket and sports betting selections, bonus claims and wagering activity, and responsible gaming tool usage such as deposit limits and self-exclusion requests.

3.6 Technical & Device Data

IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URL, and session duration. This data is collected automatically when you access the pa786 Platform and is used for security monitoring, fraud prevention, and Platform optimisation.

3.7 Communications Data

Records of all communications between you and the pa786 support team, including emails sent to [email protected], live chat transcripts, and any documents or screenshots you share with us in the course of a support interaction or formal complaint.

3.8 Marketing Preferences

Your stated preferences regarding receipt of promotional communications from pa786, including bonus offers, PSL cricket betting promotions, slot game launches, and VIP programme updates. You may update your marketing preferences at any time from within your pa786 account dashboard.

4 How We Collect Your Data

pa786 collects your personal data through the following channels:

• Direct interactions: Data you provide when registering your pa786 account, completing KYC verification, making deposits or withdrawals, placing bets, claiming bonuses, contacting support, or submitting responsible gaming requests.
• Automated technologies: Technical and device data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you browse or use the pa786 Platform.
• Third-party sources: Identity and fraud-screening data received from third-party KYC verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and our gaming software suppliers in connection with the operation of the Platform.
• Publicly available sources: Information that is publicly available and relevant to our compliance obligations, such as publicly listed sanctions or politically exposed persons (PEP) databases consulted as part of our anti-money laundering (AML) obligations.

5 Purpose & Legal Basis for Processing

pa786 processes your personal data only where a lawful basis for doing so exists. The table below sets out the primary purposes for which pa786 processes personal data and the corresponding legal basis under applicable data protection law:

6 Sharing Your Personal Data

pa786 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

6.1 Service Providers

pa786 engages carefully selected third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors, gaming software suppliers, cloud hosting providers, and fraud prevention specialists. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they provide to pa786.

6.2 Regulatory and Law Enforcement Authorities

pa786 may disclose personal data to our licensing authority, government bodies, financial intelligence units, or law enforcement agencies where required to do so by applicable law, a court order, or a regulatory obligation arising from our international gaming licence — including disclosures required under anti-money laundering regulations.

6.3 Business Transfers

In the event that pa786 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer that materially affects the processing of your personal data, and the successor entity will be bound by the terms of this Policy or a successor policy of equivalent standard.

6.4 With Your Consent

pa786 may share your personal data with third parties in circumstances not described above where you have given your explicit, informed consent to such sharing. You may withdraw any such consent at any time by contacting [email protected].

7 Payment Data & PKR Transactions

All financial transactions on pa786 are processed in Pakistani Rupees (PKR) through our integrated payment partners — JazzCash, EasyPaisa, HBL Internet Banking, UBL Omni, and Meezan Bank. pa786 does not store your full payment credentials (such as complete mobile wallet PINs or bank account passwords) on its servers. Payment processing is handled via secure, encrypted connections directly with the relevant payment provider.

Transaction records, including deposit amounts, withdrawal requests, and payment method references, are retained by pa786 as part of our financial record-keeping obligations under our gaming licence. These records may be audited by our licensing authority and, where applicable, shared with financial intelligence units as required by anti-money laundering regulations.

8 Cookies & Tracking Technologies

The pa786 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session while logged in, remember your preferences, analyse Platform usage, and support fraud prevention systems. The main categories of cookies used by pa786 are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including session authentication, security tokens, and load balancing. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your language preferences, game lobby settings, and responsible gaming tool configurations within your pa786 account.
• Analytics Cookies: Collect anonymised information about how Players use the pa786 Platform, which pages are visited most frequently, and where technical errors occur — helping us improve the overall experience.
• Marketing Cookies: Used, with your consent, to show you relevant pa786 promotional content based on your browsing and gaming preferences. You may withdraw consent for marketing cookies at any time via your browser settings or account preferences.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of some pa786 Platform features.

9 Data Retention

pa786 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations arising from our international gaming licence. The following general retention periods apply:

• Account and identity data: Retained for the duration of your pa786 account and for a minimum of five (5) years following account closure, in accordance with AML and gaming licence record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction in compliance with applicable financial regulations.
• Gaming and betting history: Retained for the duration of your account and for a minimum of three (3) years following account closure.
• Communications and support records: Retained for three (3) years from the date of the last communication.
• Technical and device logs: Retained for up to twelve (12) months for security and fraud monitoring purposes.
• Marketing preferences: Retained until you withdraw your consent or close your pa786 account, whichever is earlier.

When personal data is no longer required to be retained, pa786 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

10 Security Measures

pa786 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pa786 Platform
• Encrypted storage of all sensitive personal and financial data at rest
• Multi-factor authentication options for pa786 player accounts
• Regular security audits and penetration testing by independent security specialists
• Role-based access controls ensuring that pa786 staff can only access personal data that is necessary for their specific function
• Continuous monitoring for suspicious activity and automated fraud detection systems
• Staff training on data protection obligations and security best practices

While pa786 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pa786 will notify you without undue delay in accordance with applicable notification requirements.

11 Your Data Rights

Subject to applicable data protection law, you hold the following rights in relation to the personal data that pa786 processes about you. To exercise any of these rights, please contact pa786 at [email protected] with sufficient information to identify your account and specify the right you wish to exercise. pa786 will respond within 30 days.

12 Minors

The pa786 Platform is strictly restricted to persons aged 21 years or older. pa786 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be securely deleted, and the matter will be referred to the relevant regulatory authority.

Parents and guardians who believe that a minor has registered on pa786 are urged to contact us immediately at [email protected] so that the account can be closed and the data removed without delay.

13 International Data Transfers

pa786 operates under an international gaming licence, and some of the third-party service providers engaged by pa786 — including cloud infrastructure providers, KYC verification services, and gaming software suppliers — may process your personal data in jurisdictions outside Pakistan. Where such transfers occur, pa786 takes appropriate steps to ensure that your personal data receives a level of protection equivalent to the standards described in this Policy, including through the use of contractual data transfer safeguards with the relevant service providers.

14 Changes to This Policy

pa786 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where a material change is made, pa786 will notify registered Players via the email address associated with their account and/or through a prominent notice on the Platform prior to the change taking effect.

Your continued use of the pa786 Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how pa786 protects your data. The "Last Updated" date at the top of this page always reflects when the most recent revision was made.

15 Contact Us

For all privacy-related enquiries, including requests to exercise your data rights, questions about this Policy, or to report a data protection concern, please contact the pa786 data team using the details below. Please include your registered pa786 username or account email address so that we can locate your records and respond efficiently.

If you are not satisfied with pa786's response to your privacy concern, you may have the right to lodge a complaint with the data protection supervisory authority or the relevant division of our gaming licence authority. Details of the applicable supervisory body are available upon request from the pa786 data team.